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4.3 Handle Complaints

All

Change a complaint’s status and record what was done about it.

  1. Click a complaint row in the list to open the detail modal.
  2. Write your response in Add Action History and post it. (A new item switches to “In Progress” automatically.)
  3. When it is done, click Change Status to Resolved. If you resolved it by mistake, use Revert to In Progress.
  4. To close several items at once, check them in the list and click Resolve Selected.

Differences by Permission

  • The Add Complaint button (enter title/content/type/plant/priority) is shown only to Admin.
  • Delete: an Admin can delete any complaint except SOS. Regular users can delete only the items they created themselves.
  • Comments can be edited or deleted only by the person who wrote them.