- Q. I want to edit a TBM that has already been sent.
- A. You can’t. Sent items are read-only. To change the content, schedule a new TBM and send it again. If it has not gone out yet, edit it while its status is still “Scheduled”.
- Q. The “Resend Push Notification” button is disabled.
- A. It becomes available only after the threshold time (a default setting) has passed since the send. The Admin chooses the threshold from 1/2/4/8 hours in Default TBM Settings.
- Q. I can’t see a menu in the sidebar.
- A. It is a permission issue. “TBM Management” requires the TBM permission, and “Worker Management” requires the invite permission. “Permissions & Settings” is Admin-only. Ask your Admin to adjust your permissions.
- Q. An external worker says they can’t authenticate in the app.
- A. ① Check whether the access code was renewed, which makes the previous code invalid → share the latest code. ② If it is a biometric/PIN problem after a device change or similar, run Reset Credentials for that person in External Worker Status.
- Q. I sent a dispatch invite but the other person can’t see it.
- A. Check the status on the Dispatch Status tab. “Pending” means they have not accepted yet (they accept on the app profile screen or in the modal shown at login). Double-check the email/phone number, and if needed, cancel and invite again.
- Q. I can’t add more plants.
- A. You can register up to 10 plants. If you have reached the limit, clean up unused plants. Adding plants is Admin-only.
→ The limit may be raised through a separate arrangement. Contact your assigned sales representative. - Q. Geo-Fence signatures are not being accepted.
- A. If the worker’s device location is recognized as being outside the plant’s GPS range (pin location + radius), the signature is not accepted. Check in Plant Settings that the GPS pin location and radius (m) match the actual site. Also check whether the worker’s phone has a location-spoofing feature (or app).
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