- Q. I can’t see today’s TBM.
- A. ① If you belong to several sites, check that Site Selection at the top of the Home screen is set to the right site. ② The Admin may not have sent it yet — ask them whether it has been sent. ③ If you see “You can participate from {time}”, the start time has not arrived yet.
- Q. The “Start TBM” button won’t respond.
- A. The button is disabled before the start time. Try again after the time shown.
- Q. I tapped “Issue Found” by mistake on the checklist.
- A. If you have not submitted yet, go back with Back and respond again with Confirmed. If you have already submitted, let your Admin know.
- Q. I made a mistake in my signature.
- A. Before submitting, clear it with Sign Again and sign once more. It cannot be changed after you tap Complete TBM.
- Q. It asks me to participate again / I see “This TBM has already been completed.”
- A. You cannot participate in a completed TBM again. Check that its status in the list is Completed. If the screen still shows the old state, pull the list down to refresh.
- Q. My access code doesn’t work. (external worker)
- A. When the Admin renews the access code, the previous code becomes invalid. Check the latest code posted at the site, and make sure your name and phone number match the registered information.
- Q. I can’t see my dispatch invite.
- A. Invites appear in a pop-up on the Home screen right after login and in the Settings > Dispatch Invite section. If you can’t see one, it may have been canceled or expired — ask the inviting organization’s Admin to check its status.
- Q. I’m not getting push notifications.
- A. ① Check the Receive App Push Notifications and Receive TBM Registration Notifications toggles on the Settings screen. ② In your phone’s Settings > Notifications, make sure notifications are allowed for this app. ③ If they still don’t arrive, log out and log back in.
- Q. I changed my phone.
- A. Simply log in again on the new device. Re-register biometric authentication on the new device. If an external worker keeps failing identity verification (biometric/PIN), ask the Admin to run Reset Credentials.
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