| Message | Cause | Fix |
|---|---|---|
| “Your ID or password is incorrect.” | Wrong login details | Enter them again. If it keeps failing, reset your SafetyDesigner password. |
| “You do not belong to any organization” | Account not registered to an organization | Ask your company Admin to register you. |
| “The TBM service contract has expired” | Company contract issue | Contact the person in charge at your company. |
| “You do not have TBM permission” | Account has no TBM permission | Ask the Admin to check your permission. |
| “The access code is incorrect” | Mistyped code, or the code was renewed | Check the latest code posted at the site. |
| “No registered worker found” | Name or phone number mismatch | Ask the Admin to check your registration. |
| “Your session has expired. Please log in again” | Session expired | Log in again. |
| “Identity verification failed” / “PIN verification failed” | Biometric/PIN failure | Try again. If it keeps failing, ask the Admin to run Reset Credentials. |
| “TBM session not found” | Deleted, or invalid access | Refresh the list and enter again. |
| “This TBM has already been completed” | Duplicate participation attempt | Already participated — no further action needed. |
| “You are outside the site boundary” / “You are outside the site radius. (distance/allowed)” | Location check failure | Move inside the site and try again (4.5). |
| “Location permission is required. Please allow location access in Settings.” | Location permission denied | Allow location permission in your phone’s settings. |
| “Cannot receive a GPS signal. Please try again outdoors.” | GPS dead zone | Move outdoors and try again. |
| “Signature send failed — the signature image could not be uploaded…” | Unstable network | Check your connection, then tap Complete TBM again. |
| “This issue has already been reported” | Duplicate issue report for the same item | Already submitted — no further action needed. |
| “Failed to submit the complaint” | Temporary error/network | Check your connection and try again. |
| “Please check your internet connection” | Offline | Connect to Wi-Fi/data and try again. |
| “Could not fetch weather information.” | Weather lookup failure | Use the refresh button on the weather card. Other features are not affected. |
| “Processing failed” | Temporary error | Try again. If it keeps happening, report it via the contact channel with a screenshot. |
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