All
Causes and fixes for each login screen error message.
| On-screen message | Cause and fix |
|---|---|
| “Your ID or password is incorrect.” | Typing error. Check capitalization and spaces, then try again. The email/password is the same as your SafetyDesigner account — if you forgot the password, reset it on the Safetics website. |
| “You do not belong to any organization” | Your account has not been added to an organization yet. Ask your company Admin to register you. |
| “The TBM service contract has expired” | A problem with your company’s TBM contract. Contact the person in charge at your company. |
| “You do not have TBM permission” | Your account has no permission to use TBM. Ask the Admin to check your permission. |
| “The access code is incorrect” | The code was mistyped, or the Admin renewed it. Check the latest code posted at the site. |
| “No registered worker found” | Your name or phone number does not match the registered information. Ask the Admin to check your registration. |
| “Identity verification failed” / “Biometric login failed.” | Fingerprint/face recognition failed. Try again, or if you changed devices, ask the Admin to run Reset Credentials. |
| “Your session has expired. Please log in again” | Your session expired after a long period without logging in. Simply log in again. |
| “Please check your internet connection” | Network problem. Check your Wi-Fi/data connection and try again. |